How Towing Companies Use Technology to Better Serve Their Customers

Tow truck companies around the United States all use different types of technology to simply help better serve their customers. Many still use two way radios and good old fashioned pen and paper to remain organized in the office and dispatch towing calls for their drivers. Other towing companies took to advances in technology and utilize GPS systems, Nextel radios, and specialized software packages to simply help them more efficiently and effectively tow cars, SUVs, and trucks.

Towing companies are confronted with unique challenges that other types of tow company Reno NV service industries might not experience. For one, their response time needs to immediate. That means that the dispatcher must always know where his or her trucks and drivers are and what types of equipment are expected for every single tow. Other challenges are that there's a consistent in flow of calls and there is no telling when more calls will be or when there will be a break in call volume. Another unique circumstance is that numerous towing companies are open 24 hours; this implies the business enterprise never stops and neither do the employees.

Some towing companies offer car removal service. These calls can are also made of at any time of day. Customers expect a quick response time and usually don't want to attend, so having a method that helps schedule calls since they are coming in enables for better service. One company that provides these services is known as on scene solutions. Their towing dispatch software allows dispatchers to understand where their trucks have reached all times. This can be a major advantage to own, especially when you offer roadside assistance. When a customer is stranded and waiting on the side of the street due to a flat tire, accident, lockout, or dead battery it is a must that the towing company responds quickly.

One company that takes advantageous asset of top of the line towing technology is North Shore Towing in Evanston, IL. North Shore Towing offers car removal service, roadside assistance, and will tow cars no real matter what the circumstance may be. North Shore services the Chicago area and surrounding suburbs.